Returns & Exchanges

Returns & Exchanges Policy

At Nekaco Trade Impex, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our Returns & Exchanges policy. Please read the details below to understand how to proceed.

Eligibility for Returns

    • Items must be unused, undamaged, and in their original packaging.

    • Returns must be initiated within 30 days of receiving the product.

    • Custom or private-labeled items are not eligible for return unless they are defective or damaged upon receipt.

Steps to Initiate a Return

    1. Contact Us: Email our customer service team at [email protected] or use the contact form on our website to request a return authorization.

    1. Provide Details: Include your order number, product details, and reason for return.

    1. Return Authorization: Once your request is approved, you will receive a return authorization and instructions for shipping the item back.

Exchanges

    • Exchanges are only available for items that are defective or damaged upon delivery.

    • If you wish to exchange a defective item, contact us within 7 days of receiving the product.

    • Once we receive the item, we will process the exchange and ship the replacement item as quickly as possible.

Refund Process

    • Refunds will be processed after we receive and inspect the returned item.

    • Refunds are issued to the original payment method within 7-14 business days of receiving the return.

    • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Non-Returnable Items

    • Custom or private-labeled products (except in cases of defects or damage).

    • Items that have been used, altered, or are not in their original packaging.

    • Products returned after the 30-day window.

Damaged or Defective Products

If you receive a damaged or defective product, please:

    1. Contact us immediately at [email protected] or via our website’s contact form.

    1. Provide photos of the damage or defect along with your order details.

    1. We will guide you through the process of returning the item and arranging for a replacement or refund.

Shipping Costs

    • Customers are responsible for return shipping costs unless the item is defective, damaged, or the return is due to an error on our part.

    • We recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our Returns & Exchanges policy, please contact us:

 

    • Phone: +92 52 354 2966

    • Contact Form: Available on our website.

We’re committed to providing quality products and excellent customer service, and we’ll do our best to resolve any issues promptly.